Mobile App. Privacy Policy
Indel Money Limited

Last updated 14-02-2020

We Indel Money Limited (hereinafter referred to as “Company”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how Company collect, use, disclose, store and safeguard your information when you visit Company’s mobile application “Indel Money Mobile Application” (the “Application”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the application.

Collection of your information

The Company may collect information about you in a variety of ways. The information we may collected via the Application depends on the content and materials you use, and includes:

Type of Information Collected

The Company may collect information that you submit to us through the Application, which include your

  1. Name, gender, marital status, residential / correspondence address, Guardian’s name (if minor), telephone number, e-mail address, Domain address, Date of birth, Occupation.
  2. PAN, KYC status, Signature and Photograph.
  3. Financial information, such as data related to your payment method, bank account or other payment instrument details.
  4. Any other details which may be required by us for providing services.

Purpose of Collection and Usage of Information

The Company collect, retain, and use information about you only when we reasonably believe that it will help to administer our business or provide products, services, and other opportunities to you. Such information is collected for specified business purposes, such as:

  1. to provide you the services that might be required by you,
  2. to process your financial and non-financial transaction requests,
  3. to undertake research and analytics for offering or improving our services,
  4. to check and process your applications which may be submitted for availing any financial services,
  5. to share with you any updates/changes to the services and their terms and conditions,
  6. to take up and investigate any complaints/claims/disputes,
  7. to respond to your queries and feedback submitted by you,
  8. for verification of your identity and other parameters,
  9. to fulfil the requirements of applicable laws / regulations and / or court orders / regulatory directives received by us.


Disclosure of your information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:

  1. RBI/ SEBI/ NSE/ BSE/ Asset Management Companies/ Registrar and transfer Agents/ KYC Registration Agencies (KRAs) and other such agencies, solely for the purpose of processing your transaction requests for serving you better.
  2. Any judicial or regulatory body. Assist Law enforcement and respond to witness summons.
  3. Compile anonymous statistical data and analysis for use internally or with third parties.
  4. Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Application to you.
  5. Email you regarding your account or order.
  6. Generate a personal profile about you to make future visits to the Application more personalized.
  7. Increase the efficiency and operation of the Application.
  8. Monitor and analyse usage and trends to improve your experience with the Application.
  9. Notify you of updates to the Application.
  10. Offer new products, services, mobile applications, and/or recommendations to you.
  11. Perform other business activities as needed.
  12. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  13. Process payments and refunds.
  14. Request feedback and contact you about your use of the Application.
  15. Resolve disputes and troubleshoot problems.
  16. Respond to product and customer service requests.
  17. Send you a newsletter.
  18. Solicit support for the Application.

Tracking Technologies

Cookies and Web Beacons

The Company may use cookies, tracking pixels, and other tracking technologies on the Application to help customize the Application and improve your experience. When you access the Application, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Application. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on the Application, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us.

Website Analytics

We may also partner with selected third-party vendors, such as  Google Analytics to allow tracking technologies and remarketing services on the Application through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Application, determine the popularity of certain content, and better understand online activity. By accessing the Application, you consent to the collection and use of your information by these third-party vendors.

Third-party Websites

The Application may contain links to third-party websites and applications of interest, including advertisements and external services, which are not affiliated with us. Once you have used these links to leave the Application, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

The Company reserve the right to make changes to this Privacy Policy at any time and for any reason. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.


If you have any questions or comments about this Privacy Policy, please contact us at:

Indel Money Limited,
Corporate office at Indel House,
Changampuzha Nagar,
South Kalamassey,
Ernakulam, Kerala- 682033
0489 2933999


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