Indel Money Limited
Introduction
Indel Money Limited ("Indel Money") is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, store, share, and protect personal data in compliance with applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and RBI regulations.
Information We Collect
We may collect personal information related to customers such as:
Name, address, mobile number, and email address
Date of birth and photograph
PAN, Aadhaar (where permitted), Passport, Driving Licence, Voter ID, and KYC documents
Risk profile, financial objectives, preferences and any other information to assess the suitability of our Products to you.
Loan application and repayment details
Credit bureau information
CCTV images and Data at our branches & offices for security reasons and to help prevent fraud.
Website usage data, IP address, cookies, and device information
Employee, applicant, vendor, and business partner information as required
Purpose of Collection
We use personal data for:
Customer onboarding and KYC verification
Loan processing, servicing, and collections
Credit assessment and fraud prevention
Regulatory and legal compliance
Customer support and grievance handling
Employee administration and payroll processing
Website security and analytics
Sharing of Information
We may share customer information with:
Regulatory authorities including RBI
Credit Information Companies (CIBIL, Experian, CRIF High Mark, Equifax)
Banks and co-lending partners
Payment gateways and service providers
Auditors, legal advisors, and recovery agencies
Government and law enforcement authorities when required by law
Data Security
We implement appropriate security measures, including access controls, encryption, multi-factor authentication, firewalls, monitoring, vulnerability assessments, and regular security reviews to safeguard personal data.
Data Retention
Data Retention
Personal information is retained only for as long as necessary to fulfil business, legal, regulatory, audit, and compliance requirements and is securely deleted or anonymized thereafter.
Customer Rights
Subject to applicable law, you may:
Access your personal information
Request correction or update of information
Withdraw consent where applicable
Request deletion of personal data
Raise privacy-related grievances
Consent Withdrawal
In the event you wish to withdraw your consent to processing of your personal data, you may do so by sending us the request to using your registered mail ID. Post successful verification, we will process it promptly but no later than 15 business days. Please note that we may continue to retain certain Data including personal data to comply with its legal and regulatory obligations.
Cookies
Our website may use cookies to improve functionality, analyze traffic, and enhance user experience. Users may manage cookie preferences through browser settings.
Employee Privacy
Employee personal information may be processed for recruitment, employment administration, payroll, statutory compliance, information security, asset management, and other legitimate business purposes.
As part of recruitment and employment processes, Indel Money may share relevant employee or applicant information with authorized third-party service providers for:
Background verification
Employment verification
Educational qualification verification
Reference checks
Identity verification
Criminal record verification (where permitted by law)
Such sharing shall be limited to information necessary for the verification process and subject to appropriate confidentiality and data protection obligations.
Sharing of Information
Personal information may be shared with authorized third-party agencies engaged by the Company for employee background verification, credential verification, and related recruitment activities, subject to applicable legal and contractual safeguards.
This wording is DPDP-compliant and commonly used in corporate privacy policies. It also covers both job applicants and existing employees when periodic re-verification is required.
Contact
For privacy-related concerns, please contact:
SALIL VENU
Grievance Officer
Indel Money Limited
Phone: 7558815566
For privacy-related concerns, please contact: privacy@indelmoney.com
Policy Updates
Indel Money may update this Privacy Policy from time to time. The latest version will be available on our website.
Payment Gateway
Refund & Cancellation policy:-
If the amount is debited from your bank account despite a failed payment transaction, the obligation will be on your bank to reverse the amount.
In case you have attempted to make an online payment of a transaction more than once, and Indel Money has received the amount more than once, Indel Money reserve the right to adjust it against additional EMI / Dues towards your loan account.
In case the customer is having more than one loan account, then Indel Money reserves the right to adjust the total receipts towards any one/more accounts.
Any excess payment made by you shall be refunded back through payment gateway within 30 days pursuant to the reconciliation of the accounts by Indel Money. Customer will have to claim any refund within 15 days.