PURPOSE OF JOB

Business Development, Customer Service

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Have thorough knowledge and understanding of various products offered by the company, Operations procedures, Circulars, Company software/ system.
• Open & Close branches on time.
• Comply with the Rules and regulations of the company, Code of Conduct, and terms on appointment.
• Achieving business targets as communicated by superior officers.
• Service to the customers with at most care and respect
• New Customer Acquisition and Retain present customers.
• Adhere to all policies and guidelines for lead generation as well as business closures.
• Execute all activities / campaigns as planned by the respective Branch manager / Area manager/ Senior Officials
• Daily completion and submission of sales reports to the superiors
• Displaying customer centricity by executing all customer interface processes within defined timelines
• Ensure Quality of business sourced as per specified guidelines.
• Follow up of Customers for prompt interest payment and ensure that no accounts are overdue.
• KYC verification and customer appraisal
• Perform the best practices in Gold Appraisal to ensure the quality of the collateral gold and thus nullifying the probable loss to the Company.
• Handling of Cash, Gold counter as per company procedures and norms
• Collecting, updating, and documenting KYC and other customer related details
• Build a database of customer leads through references, canvassing and networking.
• Maintain the Branch records such as files and registers proper and updated with real time entries.
• Maintain proper branch upkeep and hygiene.
• Clean and maintain the Gold Appraisal tools including, Touch stone, Acid and Salt.