APPLY FOR

Customer Service Executive

JOB RESPONSIBILITIES

PURPOSE OF JOB

    Business Development, Customer Service

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

  • Have thorough knowledge and understanding of various products offered by the company, Operations procedures, Circulars, Company software/ system.
  • Open & Close branches on time.
  • Comply with the Rules and regulations of the company, Code of Conduct, and terms on appointment.
  • Achieving business targets as communicated by superior officers.
  • Service to the customers with at most care and respect
  • New Customer Acquisition and Retain present customers.
  • Adhere to all policies and guidelines for lead generation as well as business closures.
  • Execute all activities / campaigns as planned by the respective Branch manager / Area manager/ Senior Officials
  • Daily completion and submission of sales reports to the superiors
  • Displaying customer centricity by executing all customer interface processes within defined timelines
  • Ensure Quality of business sourced as per specified guidelines.
  • Follow up of Customers for prompt interest payment and ensure that no accounts are overdue.
  • KYC verification and customer appraisal
  • Perform the best practices in Gold Appraisal to ensure the quality of the collateral gold and thus nullifying the probable loss to the Company.
  • Handling of Cash, Gold counter as per company procedures and norms
  • Collecting, updating, and documenting KYC and other customer related details
  • Build a database of customer leads through references, canvassing and networking.
  • Maintain the Branch records such as files and registers proper and updated with real time entries.
  • Maintain proper branch upkeep and hygiene.
  • Clean and maintain the Gold Appraisal tools including, Touch stone, Acid and Salt.

POSTED ON

19/09/2023

REFERENCE CODE

CSE0923

JOB ROLE / DEPARTMENT

BUSINESS (BRANCH)

BRANCH/LOCATION

Various locations at Kerala, Tamil Nadu and Karnataka

EXPERIENCE

01 Year in a similar role

QUALIFICATION

Graduation or Equivalent

VACANCY

VARIOUS

SALARY

As per Industry Standards