Indel Money, a leading non-banking financial company, has taken a meaningful step towards social transformation through its CSR arm, Indel Cares. Staying true to its philosophy of giving back to society, the company has launched the ‘SMILE Homes’ initiative, aimed at providing shelter and security to the homeless in Palakkad, Kerala.
The project is being carried out in partnership with the Smart Palakkad Foundation. Each home is meant to be more than just four walls. It represents dignity, security, and the chance for a fresh start.
The noble journey officially began on Sunday, August 17, 2025, with the foundation stone laying ceremony for the first five homes. The initiative was officially launched on Sunday, August 17, 2025, with a foundation stone laying ceremony for the first five homes. Malayalam actor Asif Ali joined the event as Chief Guest, along with Indel Money Chairman Mohanan Gopalakrishnan, Executive Director & CEO Umesh Mohanan, and Palakkad MLA Rahul Mankootathil.
The project goes beyond building houses by restoring hope, strengthening communities, and offering a sense of dignity to families in need. SMILE Homes reflects Indel Money’s commitment to social responsibility that reaches beyond business goals, creating real and lasting value in people’s lives.
Through ‘SMILE Homes’, Indel money company is reinforcing its belief that true growth is measured not just by financial success, but by the positive difference made in people’s lives.
In a recent interaction with Outlook India, Indel Money Executive Director and CEO Umesh Mohanan highlighted the growing importance of gold as a reliable collateral driving India’s next phase of inclusive credit growth. He explained that gold-backed lending is becoming a key financial tool, especially for individuals and small businesses that face challenges in accessing traditional credit systems.
Gold loans are gaining relevance due to their speed, simplicity, and lower dependency on credit history. Mohanan noted that in India, where households hold large quantities of gold, a significant portion remains underutilised. By bringing this idle asset into the formal financial system, lenders can improve liquidity and expand access to credit in both urban and rural markets.
He emphasised that gold loans are particularly beneficial for MSMEs and individuals in smaller towns, where access to formal banking services is limited. The secured nature of gold lending reduces risk for lenders while enabling faster disbursal for borrowers. This makes gold loans an efficient solution during economic uncertainty and tight credit conditions.
As a regulated NBFC, Indel Money is also playing a key role in moving borrowers away from informal lending practices towards a more transparent and customer-first approach.
With gold evolving from a traditional asset into a strategic financial tool, Indel Money stands at the forefront of enabling inclusive and sustainable economic progress.
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In an interview with People Manager, Anoop C. Nair, Head of Human Resources at Indel Money, shared how flexibility in NBFCs must go beyond remote work and become a structured, fair, and governance-driven strategy. He explained that in a regulated gold-loan business, people policies must balance RBI compliance, customer trust, and local cultural realities.
According to Nair, flexibility does not mean relaxed controls. At Indel Money, the core values—ethics, compliance, and customer dignity—remain uniform across India, while the implementation adapts to regional needs. The company follows a “standardise the why and what, localise the how” approach, supported by regional councils and policy audits to maintain accountability.
He highlighted micro-flexibility practices such as rotating Saturdays off, role swaps within clusters, work-from-home options for eligible roles, Recharge Leave, and Family Leave. These initiatives are designed to improve retention in a branch-led NBFC environment.
Nair also emphasised that AI should handle routine administrative tasks, allowing managers to focus on mentoring and customer trust. He stressed that employee feedback is treated as a direct decision-making input, ensuring inclusive policy updates across geographies.
The interview outlines how flexible, measurable, and skills-driven HR practices are strengthening engagement, compliance, and long-term workforce resilience at Indel Money.
