In an interview with People Manager, Anoop C. Nair, Head of Human Resources at Indel Money, shared how flexibility in NBFCs must go beyond remote work and become a structured, fair, and governance-driven strategy. He explained that in a regulated gold-loan business, people policies must balance RBI compliance, customer trust, and local cultural realities.
According to Nair, flexibility does not mean relaxed controls. At Indel Money, the core values—ethics, compliance, and customer dignity—remain uniform across India, while the implementation adapts to regional needs. The company follows a “standardise the why and what, localise the how” approach, supported by regional councils and policy audits to maintain accountability.
He highlighted micro-flexibility practices such as rotating Saturdays off, role swaps within clusters, work-from-home options for eligible roles, Recharge Leave, and Family Leave. These initiatives are designed to improve retention in a branch-led NBFC environment.
Nair also emphasised that AI should handle routine administrative tasks, allowing managers to focus on mentoring and customer trust. He stressed that employee feedback is treated as a direct decision-making input, ensuring inclusive policy updates across geographies.
The interview outlines how flexible, measurable, and skills-driven HR practices are strengthening engagement, compliance, and long-term workforce resilience at Indel Money.
Gold loans are emerging as one of India's fastest-growing retail credit segments, driven by rising gold prices and increased digital adoption. In a recent thought leadership article, Indel Money Executive Director and CEO Umesh Mohanan highlighted why gold loans continue to stand out as one of India’s most resilient credit segments during periods of economic uncertainty. He noted that gold-backed lending has emerged as a reliable source of liquidity.
According to industry data cited in the article, outstanding gold loans in India have crossed ₹4 lakh crore, reflecting strong growth in demand. Gold loans have become one of the country’s fastest-growing retail credit products, supported by rising gold prices, digital adoption, and changing borrower preferences.
Mohanan explained that higher gold prices increase the value of collateral, enabling borrowers to access greater funding and lenders to offer top-up loans within RBI-prescribed loan-to-value norms. Digital transformation has further improved customer experience, making gold loans faster, more transparent, and accessible across urban and rural markets.
He also pointed out that tighter regulations on unsecured lending have encouraged more borrowers to opt for secured credit products such as gold loans. As a regulated NBFC, Indel Money remains focused on responsible lending, customer-centric innovation, and expanding formal credit access, reinforcing the role of gold loans in strengthening India’s financial resilience.
In a recent interaction with Outlook India, Indel Money Executive Director and CEO Umesh Mohanan highlighted the growing importance of gold as a reliable collateral driving India’s next phase of inclusive credit growth. He explained that gold-backed lending is becoming a key financial tool, especially for individuals and small businesses that face challenges in accessing traditional credit systems.
Gold loans are gaining relevance due to their speed, simplicity, and lower dependency on credit history. Mohanan noted that in India, where households hold large quantities of gold, a significant portion remains underutilised. By bringing this idle asset into the formal financial system, lenders can improve liquidity and expand access to credit in both urban and rural markets.
He emphasised that gold loans are particularly beneficial for MSMEs and individuals in smaller towns, where access to formal banking services is limited. The secured nature of gold lending reduces risk for lenders while enabling faster disbursal for borrowers. This makes gold loans an efficient solution during economic uncertainty and tight credit conditions.
As a regulated NBFC, Indel Money is also playing a key role in moving borrowers away from informal lending practices towards a more transparent and customer-first approach.
With gold evolving from a traditional asset into a strategic financial tool, Indel Money stands at the forefront of enabling inclusive and sustainable economic progress.
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