Technology has moved from the back office to the core of business strategy in the banking, financial services, and insurance (BFSI) sector, according to KNC Nair, Chief Information Officer of Indel Money. In a recent interview, Nair highlighted how data and digital systems now play a decisive role in driving growth, managing risk, and building customer trust.
Nair noted that the role of the CIO has evolved significantly over the years. Once seen largely as a support function, the position has become a key business leadership role, closely aligned with operations, compliance, and long-term strategy.
Indel Money’s own transformation mirrors this shift. Originally a branch-led gold loan company, the NBFC has transitioned into a largely paperless, digital-first organisation. Today, the entire customer lifecycle—from onboarding and gold appraisal to loan servicing and closure—is handled through digital platforms. Customer identity verification is carried out using Aadhaar- and PAN-based eKYC, while almost all transactions are processed through banking channels, bringing cash usage down to near zero.
Regulatory compliance and data protection form a critical part of Indel Money’s digital framework. The company adheres to Reserve Bank of India guidelines and the Digital Personal Data Protection (DPDP) Act, supported by robust access controls, regular security audits, and systems that allow granular control of customer data.
Looking ahead, Indel Money is adopting a modern, API-driven technology architecture to enable co-lending models and partnerships with banks and other financial institutions. The company is also selectively deploying artificial intelligence across functions such as gold appraisal assistance, fraud detection, credit evaluation, and branch-level security.
According to Nair, technology at Indel Money is no longer a supporting layer but the foundation of the organisation’s operations. In a highly regulated financial environment, he said, digital systems are essential for ensuring trust, effective risk management, and sustainable business growth.
Read the full interview!
In an interview with People Manager, Anoop C. Nair, Head of Human Resources at Indel Money, shared how flexibility in NBFCs must go beyond remote work and become a structured, fair, and governance-driven strategy. He explained that in a regulated gold-loan business, people policies must balance RBI compliance, customer trust, and local cultural realities.
According to Nair, flexibility does not mean relaxed controls. At Indel Money, the core values—ethics, compliance, and customer dignity—remain uniform across India, while the implementation adapts to regional needs. The company follows a “standardise the why and what, localise the how” approach, supported by regional councils and policy audits to maintain accountability.
He highlighted micro-flexibility practices such as rotating Saturdays off, role swaps within clusters, work-from-home options for eligible roles, Recharge Leave, and Family Leave. These initiatives are designed to improve retention in a branch-led NBFC environment.
Nair also emphasised that AI should handle routine administrative tasks, allowing managers to focus on mentoring and customer trust. He stressed that employee feedback is treated as a direct decision-making input, ensuring inclusive policy updates across geographies.
The interview outlines how flexible, measurable, and skills-driven HR practices are strengthening engagement, compliance, and long-term workforce resilience at Indel Money.
Indel Money Executive Director and CEO Umesh Mohanan shared his views on the Union Budget FY27, highlighting its strong focus on foreign investment, financial stability, and long-term economic growth. According to him, the Budget is timely, especially in the context of rupee depreciation, slowing exports, and global trade pressures.
He noted that the government’s efforts to attract foreign capital are visible through tax exemptions for NRIs and Overseas Citizens, along with simplified FEMA rules. The Budget also aims to bring investments from large global corporations by offering customs duty exemptions across key sectors such as aviation components, nuclear power projects, lithium-ion batteries, critical minerals, solar equipment, and electronics manufacturing. These sectors are expected to play a major role in India’s medium-term growth.
On the banking and finance side, Mohanan welcomed the formation of a High-Level Committee on Banking for Viksit Bharat, which is expected to strengthen credit flow to banks, NBFCs, and MSMEs. Treating MSME trade receivables as asset-backed securities is seen as a positive step in easing credit access.
He also highlighted the government’s fiscal discipline, with a reduced fiscal deficit and increased public capital expenditure, which could encourage private investment. The simplified tax regime, support for data centres, bond market reforms, and rationalisation of MAT and STT were described as measures that support compliance, capital markets, and job creation.
