Technology has moved from the back office to the core of business strategy in the banking, financial services, and insurance (BFSI) sector, according to KNC Nair, Chief Information Officer of Indel Money. In a recent interview, Nair highlighted how data and digital systems now play a decisive role in driving growth, managing risk, and building customer trust.
Nair noted that the role of the CIO has evolved significantly over the years. Once seen largely as a support function, the position has become a key business leadership role, closely aligned with operations, compliance, and long-term strategy.
Indel Money’s own transformation mirrors this shift. Originally a branch-led gold loan company, the NBFC has transitioned into a largely paperless, digital-first organisation. Today, the entire customer lifecycle—from onboarding and gold appraisal to loan servicing and closure—is handled through digital platforms. Customer identity verification is carried out using Aadhaar- and PAN-based eKYC, while almost all transactions are processed through banking channels, bringing cash usage down to near zero.
Regulatory compliance and data protection form a critical part of Indel Money’s digital framework. The company adheres to Reserve Bank of India guidelines and the Digital Personal Data Protection (DPDP) Act, supported by robust access controls, regular security audits, and systems that allow granular control of customer data.
Looking ahead, Indel Money is adopting a modern, API-driven technology architecture to enable co-lending models and partnerships with banks and other financial institutions. The company is also selectively deploying artificial intelligence across functions such as gold appraisal assistance, fraud detection, credit evaluation, and branch-level security.
According to Nair, technology at Indel Money is no longer a supporting layer but the foundation of the organisation’s operations. In a highly regulated financial environment, he said, digital systems are essential for ensuring trust, effective risk management, and sustainable business growth.
Read the full interview!
भारत में गोल्ड लोन तेजी से एक प्रमुख वित्तीय उत्पाद के रूप में उभर रहा है। द इकोनॉमिक टाइम्स हिंदी में प्रकाशित एक लेख में इंडेल मनी के Executive Director एवं CEO उमेश मोहनन ने बताया कि बढ़ती सोने की कीमतें, डिजिटल प्रक्रियाएं और संगठित वित्तीय संस्थानों की पहुंच ने गोल्ड लोन बाजार को नई गति दी है।
उनके अनुसार, पिछले कुछ वर्षों में सोने की कीमतों में लगातार वृद्धि हुई है, जिससे ग्राहकों को अपने मौजूदा आभूषणों के बदले अधिक ऋण प्राप्त करने का अवसर मिला है। साथ ही, बैंक और NBFC अब डिजिटल तकनीक के माध्यम से तेज, सुरक्षित और पारदर्शी गोल्ड लोन सेवाएं प्रदान कर रहे हैं। इससे ग्रामीण और शहरी दोनों क्षेत्रों में ग्राहकों के लिए ऋण प्राप्त करना पहले से अधिक आसान हुआ है।
उमेश मोहनन ने यह भी कहा कि गोल्ड लोन की लोकप्रियता बढ़ने के पीछे इसकी सरल प्रक्रिया, कम दस्तावेज़ीकरण और त्वरित स्वीकृति महत्वपूर्ण कारण हैं। संगठित क्षेत्र में गोल्ड लोन के विस्तार से ग्राहकों को बेहतर ब्याज दरें, नियामकीय सुरक्षा और पारदर्शी सेवाएं मिल रही हैं, जिससे अनौपचारिक साहूकारों पर निर्भरता कम हो रही है।
लेख में यह भी बताया गया है कि भारत में परिवारों के पास मौजूद विशाल स्वर्ण भंडार को औपचारिक वित्तीय प्रणाली से जोड़कर आर्थिक गतिविधियों को बढ़ावा दिया जा सकता है। बढ़ती मांग, मजबूत नियामकीय ढांचा और ग्राहकों का विश्वास आने वाले वर्षों में गोल्ड लोन उद्योग की निरंतर वृद्धि का आधार बने रहने की संभावना है।
Gold loans are emerging as one of India's fastest-growing retail credit segments, driven by rising gold prices and increased digital adoption. In a recent thought leadership article, Indel Money Executive Director and CEO Umesh Mohanan highlighted why gold loans continue to stand out as one of India’s most resilient credit segments during periods of economic uncertainty. He noted that gold-backed lending has emerged as a reliable source of liquidity.
According to industry data cited in the article, outstanding gold loans in India have crossed ₹4 lakh crore, reflecting strong growth in demand. Gold loans have become one of the country’s fastest-growing retail credit products, supported by rising gold prices, digital adoption, and changing borrower preferences.
Mohanan explained that higher gold prices increase the value of collateral, enabling borrowers to access greater funding and lenders to offer top-up loans within RBI-prescribed loan-to-value norms. Digital transformation has further improved customer experience, making gold loans faster, more transparent, and accessible across urban and rural markets.
He also pointed out that tighter regulations on unsecured lending have encouraged more borrowers to opt for secured credit products such as gold loans. As a regulated NBFC, Indel Money remains focused on responsible lending, customer-centric innovation, and expanding formal credit access, reinforcing the role of gold loans in strengthening India’s financial resilience.
