Job Title: Customer Relations Executive/ Sr. Customer Relations Executive
Location: Pan India
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
§ Have thorough knowledge and understanding of various products offered by the company , Operations procedures , Circulars , Company software/ system.
§ Open & Close branches on time
§ Comply with the Rules and regulations of the company , Code Of Conduct and terms of appointment
§ Achieving business targets as communicated by superior officers
§ Service to the customers with at most care and respect
§ New Customer Acquisition and Retain present customers
§ Adhere to all policies and guidelines for lead generation as well as business closures
§ Execute all activities / campaigns as planned by the respective Branch manager / Area manager/ Senior Officials
§ Daily completion and submission of sales reports to the superiors
§ Displaying customer centricity by executing all customer interface processes within defined timelines
§ Ensure Quality of business sourced as per specified guidelines
§ Follow up of Customers for prompt interest payment and ensure that no accounts are overdue.
§ KYC verification and customer appraisal
§ Perform the best practices in Gold Appraisal to ensure the quality of the collateral gold and thus nullifying the probable loss to the Company
§ Handling of Cash , Gold counter as per company procedures and norms
§ Collecting , updating and documenting KYC and other customer related details
§ Build a database of customer leads through references, canvassing and networking
§ Maintain the Branch records such as files and registers proper and updated with real time entries.
§ Maintain proper branch upkeep and hygiene
§ Clean and maintain the Gold Appraisal tools including, Touch stone, Acid and Salt, Wax and other related utensils.
§ Escalate major process violations , misconducts , misappropriation , staff conflicts and omissions happening in the Branch to Seniors.
§ Act as the Joint Custodian of the Branch along with the Branch Head and safeguard the assets, Cash and valuables in the Branch during and after the Business hours.
§ Be the part of Audit process at the Branch, review the reports and resolve the queries raised by the Audit Team with in the TAT prescribed.
§ Prepare and file the Bank reconciliation statement along with the Branch Head.
§ Prepare and file the Gold Stock Verification report along with the Branch Head.
§ Document Pledges, Releases, Repledges, Interest Payment and Special releases like 3rd party, Token Loss or Death cases. Assist the Branch Head in obtaining the necessary approvals/ authorization by completing the clerical entries.
§ Check the calibration of weighing balance daily with the sample weight and ensure that the machine shows the proper reading.
§ Ensure that the Branch keeps adequate stock of stationery and house keeping materials and purchase, whenever required, with the approval from the authorities concerned.
§ Joint responsibility of safekeep of assets and properties of branch and customer assets.
§ Whistle blow if noticed any act which is harmful to the company.
§ Take care of the company assets and good will of the organization.
§ Ensure the safe is properly locked and joint operations of safe at any point of time
§ Ensure cash/gold counter locked and keys are in safe custody of responsible employees
§ Ensure Acid/Salt/Stone/Wax/water/cloth placed in gold counter and ensure everything is in order.
§ Day end ensure security alarm system armed and working perfectly, do test the same once in every week.
§ Ensure shutter locks are locked properly
§ Evening verify all gold packets and cash transaction in stock register/manual cash book with vouchers/pledge/release/bills
§ Count the cash balance with denomination register and ensure the same tallied with system
§ Verify the stock register tallied with system and physical
§ Any other assignments given by the senior officials and company management from time to time.
Please share your resume in this mail Id: punya.parameswaran@indelmoney.com
